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Exam 5: Listening and Responding

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Question 31

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Discuss the three antidotes for self-focus suggested in your book.

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Become aware of the problem by noting wh...

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Question 32

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Which of the following is NOT one of the listening barriers associated with information-processing?

A) Positive silence
B) Processing rate
C) Information overload
D) Receiver apprehension

E) A) and D)
F) B) and C)

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Question 33

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Listening is the physiological process of decoding sounds.

Karl felt lost in his astrophysics class. Although he wrote down everything his instructor said, the terminology was totally new to him. None of the concepts related to anything he had ever experienced before. In addition, much of the instruction was based on equations and symbols that he didn't recognize. Which listening stage is Karl having trouble with?

Meta-communication is communication about _____.

Don was working on his new job. When asking his boss for information, he noticed his boss's answers tended to ramble on and this made Don second guess what his boss was saying. This frustrated Don when all he wanted was information. Don's listening style would be described as _____.

Briefly describe some differences between listening and hearing.

The selecting activity in the listening process is a matter of sorting through all the sounds that reach your ears.

The first of the five activities of listening is _____, in which we focus on one sound as we sort through various sounds competing for our attention.

What are the four categories of listening goals? Give an example of each.

In the _____ aspect of the listening process, the listener recalls information.

You provide _____ support to someone when you listen with sensitivity and empathy and then follow up with messages of comfort or confirmation. This lets a person know that he or she is valued.

List and briefly define the five activities of listening as discussed in your book.

Analytical listeners like to hear the facts before reaching a conclusion.

Questioning the assumptions underlying a message describes _____.

As Karen sat in the classroom, she could barely hear the professor over the hum of the huge ceiling fans. Which barrier to listening does this describe?

Second guessing is typically associated with relational listeners.

Observing nonverbal behaviors is an important part of listening.

Communication triage is the process of determining what information we are receiving is urgent and what information is not urgent.

Listening to evaluate includes assessing the validity and reliability of the information one hears.