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Inbound logistics and operations are part of the support value activities.

A) True
B) False

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According to Porter's three generic strategies, Walmart is following a business strategy that focuses on broad market and low cost.

A) True
B) False

Correct Answer

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Which of the following is considered a core driver of the information age?


A) information
B) business intelligence
C) knowledge
D) All of these are correct.

E) None of the above
F) A) and B)

Correct Answer

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John is the CEO of Tech World, a retail store that sells computers, monitors, cameras, televisions and many other electronic products.John and his executive team are meeting to brainstorm new ideas on how to grow the business.One idea is to mimic a competitor's product that is attempting to sell a new product in a different industry.After performing a Porter's Five Forces analysis, John determines that all of the forces are high in this new industry.What should John do?


A) explode into the market with an overflow of the product
B) contemplate other products to introduce at the same time in this new market
C) compare the competitor's prices and offer his product lower in this new market
D) not introduce the product because all five forces are strong and this would be a highly risky business strategy

E) A) and B)
F) A) and C)

Correct Answer

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The actual hamburger is included in which category of making a hamburger?


A) input
B) process
C) output
D) All of these are correct.

E) All of the above
F) B) and C)

Correct Answer

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Tiffany & Company competes in the marketplace by offering high-cost custom jewelry.Tiffany & Company is following a broad market and cost leadership strategy.

A) True
B) False

Correct Answer

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How can a company reduce the threat of substitute products or services?


A) market the product to less than ten customers
B) ignore competitive forces
C) offer additional value through wider product distribution
D) offer less value, making the product far more generic and similar to the competition

E) B) and C)
F) B) and D)

Correct Answer

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The value chain will group a company's activities into two categories: primary value activities and support value activities.

A) True
B) False

Correct Answer

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What includes all parties involved, directly or indirectly, in obtaining raw materials or a product?


A) support chain
B) supply chain
C) system chain
D) supply choice

E) A) and B)
F) C) and D)

Correct Answer

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Shawn is on the executive board for ABC pharmaceuticals.The company produces the number one selling cancer-fighting drug on the market.Due to its incredible success, ABC pharmaceuticals has decided to increase the cost of the drug from $8 a pill to $15 a pill.Which force is ABC pharmaceutical using to increase its drug price?


A) supplier power
B) buyer power
C) threat of false entrants
D) business power

E) C) and D)
F) None of the above

Correct Answer

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If a business could produce the same hamburger with less expensive inputs it would probably see a decrease in profits.

A) True
B) False

Correct Answer

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Top managers use social intelligence to define the future of the business, analyzing markets, industries, and economies to determine the strategic direction the company must follow to remain unprofitable.

A) True
B) False

Correct Answer

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Identify the different departments in a company and why they must work together to achieve success.

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Companies are typically organized by dep...

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________ extracts information from data and uses it to predict future trends and identify behavioral patterns.


A) Internet of Things
B) Predictive Analytics
C) Machine to Machine
D) Flat World

E) A) and B)
F) C) and D)

Correct Answer

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The business decisions made by the operations management department include manufacturing data, distribution data, and production data.

A) True
B) False

Correct Answer

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If you were thinking about a washing machine as a system, which of the following represents the outputs?


A) the dirty clothes, water, and detergent
B) the clean clothes
C) the wash and rinse cycle
D) the light indicating that the washer is off balance and has stopped

E) A) and C)
F) All of the above

Correct Answer

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What are material items or products that customers will buy to satisfy a want or need?


A) goods
B) services
C) production
D) productivity

E) All of the above
F) A) and D)

Correct Answer

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The business decisions made by the finance department include promotion data, sales data, and advertising data.

A) True
B) False

Correct Answer

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Predictive analytics extracts information from data and uses it to predict future trends and identify behavioral patterns.

A) True
B) False

Correct Answer

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People using the same information can make different decisions depending on how they interpret or analyze the information.

A) True
B) False

Correct Answer

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