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The disadvantages of franchising mainly affect the franchisee because the franchisor retains a great deal of control.

A) True
B) False

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Small businesses are typically managed by


A) relatives.
B) professional managers.
C) friends.
D) the people who start and own them.
E) a board of directors.

F) A) and E)
G) A) and D)

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A friend of yours has recently received his MBA. He wants to open his own business but feels that it might be too risky at this point in his career. As an SBA counselor, you are able to advise him and explain more clearly to him some of the advantages and disadvantages of starting a small business. Which of the following statements best represents something you might tell him?


A) Although opening a small business is risky, there is practically unlimited potential.
B) The cost of opening a small business is relatively low, and financing is easily obtained.
C) Record keeping will be complicated, and public disclosure of most transactions is required.
D) Small businesses foster personal relationships and offer flexibility and independence.
E) Opening a small business is especially difficult because there is little help available for those desiring to do so.

F) A) and C)
G) A) and B)

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As a businessperson planning to open a new small business, you know that the business plan should not contain


A) a discussion of the nature and mission of the new business.
B) information about how much it will cost to open and operate the new business.
C) any mention of the businessperson's goals; financial institutions just aren't interested in these.
D) an explanation of why opening a business of this type makes good business sense.
E) pages and pages of detailed facts and figures.

F) A) and E)
G) None of the above

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Why do certain industries tend to be more attractive for the start-up of a small business?

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Certain industries tend to be more attra...

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Why should small-business owners have good skills in working with people?

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Small-business owners should have good s...

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To qualify as a small business, a retailing establishment may not exceed annual sales of


A) $1.2 million to $4 million.
B) $2.6 million to $5 million.
C) $3 million to $6 million.
D) $7 million.
E) $12.5 million.

F) B) and E)
G) A) and D)

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University-based groups providing individual counseling and practical training to owners of small businesses are known as


A) the Small Business Administration.
B) small-business development centers.
C) small-business institutes.
D) special task forces.
E) none of the above.

F) None of the above
G) A) and E)

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You have been running a successful art and framing shop for three years. You have decided to allow others to use your business name, materials, and methods in operating their own business for a fee. You are going to enter a


A) joint venture.
B) small-business development center.
C) franchise agreement.
D) venture capitalist agreement.
E) business contraction.

F) None of the above
G) B) and C)

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Eric decides to purchase and operate a SUBWAY restaurant. Eric is the


A) franchise.
B) franchisee.
C) licensor.
D) franchisor.
E) trainer.

F) A) and B)
G) A) and D)

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In her small retail shop, Jocelyn knows most of her best customers by name and knows their preferences in clothing and shoes. This demonstrates which advantage of a small business?


A) Ability to adapt to change
B) Independence from customer's desires
C) Simplified record keeping
D) Personal relationships with customers
E) Small customer base

F) B) and E)
G) C) and D)

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Tim owns a McDonald's franchise that is having some troubles. Where is Tim most likely to go for advice and guidance?


A) The franchisor
B) The SBA
C) SCORE
D) Restaurant consultants
E) Chamber of Commerce

F) B) and E)
G) B) and D)

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Businesses are generally placed into three broad categories: service industries, production industries, and ____ industries.


A) financial
B) manufacturing
C) distribution
D) transportation
E) retailing

F) B) and E)
G) None of the above

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SBA stands for


A) Special Business Agency.
B) Small Bond Administration.
C) Society for Business Alliances.
D) Special Business Association.
E) Small Business Administration.

F) B) and C)
G) All of the above

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Volunteers for SCORE are


A) mostly university business professors.
B) active executives from large corporations.
C) generally either lawyers or accountants.
D) graduate business students working on projects.
E) retired businesspeople from different industries.

F) A) and C)
G) A) and E)

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Cindy compiles a business plan for a business she hopes to start. This plan should answer all of the following questions except


A) How much will the new business cost?
B) Why is this new business a good idea?
C) What are Cindy's goals for the business?
D) What is the nature and mission of the business?
E) How often will the business have a sale?

F) B) and C)
G) A) and B)

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The Hamptons enjoy owning and operating their own restaurant. They enjoy being the masters of their own destinies and closing down the restaurant for one week a year so that they can take a vacation. The Hamptons seem to enjoy which advantage of a small business?


A) Limited potential
B) Personal relationships with customers
C) Independence
D) Personal relationships with employees
E) Ability to adapt to change

F) D) and E)
G) C) and E)

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What is the primary function of SBA financial assistance?

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The primary function of the U.S. Small B...

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A new small business, Underwater Wildlife, has opened to sell tours of underwater sites around the country and in South America. However, money has to be paid up front by the Underwater staff to book hotels and other travel arrangements before its clients have paid for the tours. That means Underwater is facing a potential


A) insurance difficulty.
B) cash-flow problem.
C) inventory-flow problem.
D) business plan crunch.
E) employee expansion task.

F) B) and D)
G) All of the above

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Marielena Lopez owns a Wendy's franchise. Marielena feels that the franchisor is hurting his business by forcing him to use certain high-priced suppliers. The franchisor says that this power is implied in the franchise agreement. Who is likely to arbitrate this dispute?


A) Wendy's CEO
B) Marielena Lopez
C) The court system
D) National Franchise Mediation Program
E) Wendy's corporate lawyers

F) A) and B)
G) All of the above

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