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What are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes?


A) Operational business processes
B) Managerial business processes
C) Strategic business processes
D) Success business processes

E) A) and B)
F) A) and C)

Correct Answer

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When evaluating the six-step decision making process, what occurs during the solution test step?


A) The process will begin again if the decisions made were incorrect
B) Definition of the problem as clearly and precisely as possible
C) Details of every solution possible including ideas that seem far fetched
D) None of the above

E) None of the above
F) All of the above

Correct Answer

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A consolidation rotates data to display alternative presentations of the data.

A) True
B) False

Correct Answer

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When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally wants to operate?


A) With high efficiency
B) The upper right-hand corner of the interrelationship graph
C) With high effectiveness
D) All of the above

E) A) and D)
F) A) and B)

Correct Answer

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Todd Haitz is the marketing manager for the National Basketball Association. Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Todd uses an internal KPI to track his marketing campaign success. Which of the below would be an internal KPI Todd would use to track his marketing campaigns?


A) Marketing campaign ROI
B) Marketing campaign percentage of fans purchasing Sports Illustrated magazine
C) Marketing campaign advertiser revenue sales
D) Marketing campaign market share

E) B) and C)
F) All of the above

Correct Answer

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What could a manager use to measure the success of an MIS project?


A) Effectiveness MIS metrics, efficiency MIS metrics
B) Effectiveness MIS metrics, expert MIS metrics
C) Expert MIS metrics, executive MIS metrics
D) All of the above

E) All of the above
F) A) and D)

Correct Answer

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Managers that must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?


A) Managers need to analyze large amounts of information
B) Managers must make decisions quickly
C) Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions
D) All of the above

E) B) and C)
F) A) and D)

Correct Answer

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Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?


A) Managerial
B) Operational
C) Strategic
D) Owner

E) A) and B)
F) A) and C)

Correct Answer

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A model is a simplified representation or abstraction of reality.

A) True
B) False

Correct Answer

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What is a category of AI that attempts to emulate the way the human brain works?


A) Intelligent system
B) Artificial intelligence
C) Expert systems
D) Neural network

E) None of the above
F) C) and D)

Correct Answer

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What is the viewing of the physical world with computer-generated layers of information added to it?


A) Augmented reality
B) Google Glass
C) Haptic interface
D) Virtual reality

E) B) and D)
F) B) and C)

Correct Answer

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Granularity refers to the level of detail in the model or the decision-making process.

A) True
B) False

Correct Answer

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What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?


A) Expert system
B) Virtual reality
C) Neural network
D) Genetic algorithm

E) C) and D)
F) All of the above

Correct Answer

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Strategic decisions are highly structured decisions.

A) True
B) False

Correct Answer

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What would a company like eBay or Amazon be constantly benchmarking?


A) MIS efficiency
B) MIS effectiveness
C) MIS efficiency and MIS effectiveness
D) Usability metrics only

E) A) and D)
F) A) and C)

Correct Answer

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Which of the following is considered an operational decision or structured decision?


A) Determining how many employees are out sick
B) Determining the impact of last month's marketing campaign
C) Allocating resources to a department for a new system
D) Monitoring performance of a project team

E) A) and B)
F) A) and C)

Correct Answer

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Which of the following is not included in the decision-making process?


A) Data Collection
B) Solution Benchmarking
C) Solution Generation
D) Solution Test

E) B) and C)
F) B) and D)

Correct Answer

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Source documents are simplified representation or abstraction of reality.

A) True
B) False

Correct Answer

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Which of the below is considered the output in the systems thinking example of a TPS?


A) CRUD
B) Calculate
C) Report
D) Source Document

E) B) and C)
F) A) and D)

Correct Answer

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Which of the below is a customer-facing process?


A) Communicating with customers
B) Strategic goal setting
C) Providing performance feedback and rewards
D) Purchasing raw materials

E) B) and D)
F) None of the above

Correct Answer

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Showing 241 - 260 of 383

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