Question 1

Which main business function is responsible for maintaining employee records?

Accepted Answer

A)   sales and marketing
B)   human resources
C)   finance and accounting
D)   manufacturing and production
E)   middle managementF) A) and D)
G) A) and E)

Question 2

There is little variation in returns on IT investment across firms.

Accepted Answer

A) True 
 B)False

Question 3

Order data for baseball tickets and bar code data are examples of

Accepted Answer

A)   raw input.
B)   raw output.
C)   customer and product data.
D)   sales information.
E)   information systems.F) C) and D)
G) A) and D)

Question 4

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

Accepted Answer

Shared values at a law firm mi...

Question 5

________ makes long-range strategic decisions about the firm's products and services.

Accepted Answer

The answer of ________ makes long-range strategic decisions about the...

Question 6

In a(n) ________ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

Accepted Answer

The answer of In a(n) ________ perspective, the performance of...

Question 7

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

Accepted Answer

A)   information systems literacy.
B)   information systems architecture.
C)   business processes.
D)   information technology infrastructure.
E)   management information systems.F) All of the above
G) A) and D)

Question 8

Which field of study focuses on both a behavioral and technical understanding of information systems?

Accepted Answer

A)   sociology
B)   operations research
C)   economics
D)   behavioral computing
E)   management information systemsF) A) and D)
G) C) and D)

Question 9

An example of a business using information systems for customer and supplier intimacy is

Accepted Answer

A)   Wal-Mart's Retail Link system.
B)   the Mandarin Oriental hotel's customer-preference tracking system.
C)   Verizon's Web-based digital dashboard.
D)   Apple Inc.'s iPod.
E)   Citibank's ATMs.F) None of the above
G) B) and E)

Question 10

Which of the following would not be a complementary asset for a solar panel manufacturer?

Accepted Answer

A)   international solar equipment certification standards
B)   government funding for green technology
C)   centralized hierarchical decision making
D)   innovation-driven management team
E)   subsidies for adoption of solar energyF) C) and D)
G) A) and C)

Question 11

________ is known as the enormous volume of data generated by Internet activity, such as Web traffic and e-mail.

Accepted Answer

The answer of ________ is known as the enormous volume...

Question 12

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

Accepted Answer

A)   the specification of procedures for identifying packages with sender and recipient information
B)   monitoring service levels
C)   promoting the company strategy of low-cost, superior service
D)   the use of handheld computers and networks for managing package delivery
E)   a Web-based Post Sales Order Management SystemF) A) and B)
G) A) and C)

Question 13

An example of an organizational complementary asset is

Accepted Answer

A)   using the appropriate business model.
B)   a collaborative work environment.
C)   laws and regulations.
D)   the Internet.
E)   strong senior management.F) B) and D)
G) A) and D)

Question 14

The three main dimensions of information systems are management, organizations, and information technology.

Accepted Answer

A) True 
 B)False

Question 15

The key elements of an organization are its structure, business processes, politics, culture, and ________.

Accepted Answer

The answer of The key elements of an organization are...

Question 16

Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

Accepted Answer

A) True 
 B)False

Question 17

Thomas Friedman's declaration that the world was now "flat" meant that

Accepted Answer

A)   the Internet has reduced the economic advantages of developed countries.
B)   globalization is starting to offer less advantage to large corporations.
C)   the global economy is increasingly commanded by fewer and larger corporations.
D)   global capitalism is homogenizing culture and business practices throughout the world.
E)   global shipping rates have reached historic lows.F) C) and D)
G) D) and E)

Question 18

An example of a business using information systems to create new products and services is

Accepted Answer

A)   Wal-Mart's RetailLink system.
B)   the Mandarin Oriental hotel's customer-preference tracking system.
C)   Verizon's Web-based digital dashboard.
D)   Apple Inc.'s iPod.
E)   the San Francisco Giants play tracking system.F) C) and D)
G) B) and D)

Question 19

What is the difference between information technology and information systems?
 Describe some of the functions of information systems.

Accepted Answer

Information technology (IT) consists of ...

Question 20

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

Accepted Answer

A) True 
 B)False

Exam 1: Information Systems in Global Business Today

________ is known as the enormous volume of data generated by Internet activity, such as Web traffic and e-mail.

Correct AnswerverifiedShow Answer

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

Correct AnswerverifiedShow Answer

In a(n) ________ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

Correct AnswerverifiedShow Answer

The three main dimensions of information systems are management, organizations, and information technology.

Correct AnswerverifiedShow Answer

An example of a business using information systems to create new products and services is

Correct AnswerverifiedShow Answer

An example of an organizational complementary asset is

Correct AnswerverifiedShow Answer

Which main business function is responsible for maintaining employee records?

Correct AnswerverifiedShow Answer

Thomas Friedman's declaration that the world was now "flat" meant that

Correct AnswerverifiedShow Answer

An example of a business using information systems for customer and supplier intimacy is

Correct AnswerverifiedShow Answer

Which of the following would not be a complementary asset for a solar panel manufacturer?

Correct AnswerverifiedShow Answer

The key elements of an organization are its structure, business processes, politics, culture, and ________.

Correct AnswerverifiedShow Answer

Which field of study focuses on both a behavioral and technical understanding of information systems?

Correct AnswerverifiedShow Answer

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

Correct AnswerverifiedShow Answer

Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

Correct AnswerverifiedShow Answer

There is little variation in returns on IT investment across firms.

Correct AnswerverifiedShow Answer

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

Correct AnswerverifiedShow Answer

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

Correct AnswerverifiedShared values at a law firm mi...View AnswerShow Answer

What is the difference between information technology and information systems? Describe some of the functions of information systems.

Correct AnswerverifiedInformation technology (IT) consists of ...View AnswerShow Answer

________ makes long-range strategic decisions about the firm's products and services.

Correct AnswerverifiedShow Answer

Order data for baseball tickets and bar code data are examples of

Correct AnswerverifiedShow Answer

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Shared values at a law firm mi...
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Information technology (IT) consists of ...
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