Question 1

Which of the following is a common misconception about hearing?

Accepted Answer

A)   Hearing and listening are the same thing.
B)   Listening is difficult to master.
C)   Being a good listener is an easy skill to learn.
D)   Listening is more important than speaking when trying to communicate.
E)   There is no relationship between intelligence and listeningF) None of the above
G) A) and B)

Question 2

Your instructor calls you by name before class and asks you to see her when the session is over. She says she need to talk to you about…, well, you really don't remember what she said because you heard nothing after "Please see me…" "Please see me…." were _________, hot-button words that carry so much emotion that they cloud reason and impact listening behavior.

Accepted Answer

A)   interrupters
B)   green-flag words
C)   red-flag words
D)   deflectors
E)   shot-across-the-bow wordsF) A) and E)
G) A) and D)

Question 3

Those who claim to be "good listeners" but don't bother to practice good listening habits typically think that listening is __________.

Accepted Answer

A)   easy, natural, and effortless
B)   slow, unnatural, and strained
C)   pointless, easy, yet hard to master
D)   dependent on the skill of the speaker
E)   someone else's dutyF) D) and E)
G) A) and C)

Question 4

Because listening is important to maintaining our interpersonal relationships, ___________.

Accepted Answer

A)   listening can be defined as something that is only sometimes used
B)   we must listen to benefit the other person in the relationship
C)   listening is essential to our sense of self
D)   we must hope that our friends are effective speakers
E)   we must rely on the speaker to encourage our listeningF) A) and B)
G) C) and E)

Question 5

Because effective listening takes effort, we should ________, listening actively and with purpose.

Accepted Answer

A)   pay attention
B)   not get distracted
C)   be transactive
D)   expend energy
E)   focus on the main messageF) A) and C)
G) None of the above

Question 6

Being intelligent may mean having a better vocabulary, __________.

Accepted Answer

A)   and that obviously aids listening
B)   and social science has found a strong correlation between brain power and listening
C)   but there is no direct link between brain power and listening skill
D)   so two intelligent communicators make for the best listening dyad
E)   but unless the speaker has the same vocabulary listening will not improveF) C) and D)
G) C) and E) C

Question 7

List and describe the four forms of noise. Offer an example of each one and a means to overcome its effects on effective listening.

Accepted Answer

The answer of List and describe the four forms of...

Question 8

You're trying to listen to the waiter's description of that night's specials, but his accent is simply too heavy. This ______ noise interferes with __________ component of the HURIER model.

Accepted Answer

A)   physical/every
B)   physiological/the responding
C)   semantic/the responding
D)   semantic/the understanding
E)   physical/the respondingF) B) and C)
G) A) and E)

Question 9

___________ is an example of a psychological noise barrier to effective listening.

Accepted Answer

A)   A loud ambulance driving past as your friends is trying to tell you about her night
B)   Taking notes only on the parts of the lecture that agree with your position.
C)   A Dominican waiter misunderstanding your English as you try to order a lobster on vacation.
D)   A professor frantically covering three chapters of the book in one lecture because of limited class time.
E)   Your math professor's insistence at talking over your mathematical skill levelF) A) and E)
G) A) and D)

Question 10

____________ are memory devices based on patterns drawn from what's heard.

Accepted Answer

A)   Heuristics
B)   Mnemonics
C)   Green-flag words
D)   Schemas
E)   Listening aidsF) B) and D)
G) B) and C)

Question 11

The mutual and simultaneous exchange of feedback that ensures the efficient transaction of meaning making between speaker and listener is an important part of the ________ component of the HURIER model.

Accepted Answer

A)   H, hearing
B)   U, understanding
C)   I, interpreting
D)   E, evaluating
E)   R, respondingF) A) and B)
G) C) and D)

Question 12

Another way to offer that feedback beyond those noncommittal responses is to ________.

Accepted Answer

A)   remain nonverbally immediate
B)   remain nonverbally accessible
C)   ask clarifying questions when necessary
D)   engage in appropriate touching
E)   smile constantlyF) None of the above
G) B) and E)

Question 13

A particularly counterproductive style is that of ________, know-it-alls who automatically write off topics or people as irrelevant or uninteresting. Social convention, however, requires that they at least look like they are listening.

Accepted Answer

A)   dependent listeners
B)   fakers
C)   interrupters
D)   intellectual listeners
E)   barkersF) C) and D)
G) A) and B) B

Question 14

Another counterproductive style is that of ________, people so focused on what they want to say that they cannot resist offering input.

Accepted Answer

A)   dependent listeners
B)   fakers
C)   interrupters
D)   intellectual listeners
E)   barkersF) C) and D)
G) A) and B)

Question 15

List and explain the six elements of the HURIER model and offer an example of how effective listening is accomplished in each of those elements.

Accepted Answer

The answer of List and explain the six elements of...

Question 16

___________ is the difference between most people's rate of speech and the rate at which they can cognitively process language.

Accepted Answer

A)   The language gap
B)   The speech/hearing ratio
C)   Spare-brain time
D)   The speech/hearing differential
E)   McLuhan's QuandaryF) C) and E)
G) All of the above

Question 17

Because thinking happens at a much faster rate than speaking, effective listening requires that we _________________.

Accepted Answer

A)   focus attention on central ideas
B)   take meaningful notes
C)   use mnemonics
D)   focus on the main points of a speech
E)   reconcile thought speed and speech speedF) C) and D)
G) A) and B) E

Question 18

People normally speak at a rate of about _____ words per minute, but think at a much faster rate, at least 400 words a minute and much faster than that for some people.

Accepted Answer

A)   125
B)   175
C)   200
D)   250
E)   300F) B) and E)
G) C) and E)

Question 19

You friend says he loves spending time with you, but you two may have quite different meanings for the word love. So when you tell him "I love you" and get only a sad smile in return, it's clear that __________ got in the way of effective meaning making.

Accepted Answer

A)   semantic noise
B)   biased listening
C)   an error in connotative meaning
D)   cultural error
E)   outside distractionsF) A) and E)
G) A) and D)

Question 20

When we give verbal and non-verbal feedback, our listening becomes _________.

Accepted Answer

A)   behavioral
B)   reciprocal
C)   objective
D)   sharper
E)   transcendentalF) B) and E)
G) A) and D)

Exam 5: Listening

Which of the following is a common misconception about hearing?

Correct Answer
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Correct Answer
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Those who claim to be "good listeners" but don't bother to practice good listening habits typically think that listening is __________.

Correct Answer
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Because listening is important to maintaining our interpersonal relationships, ___________.

Correct Answer
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Because effective listening takes effort, we should ________, listening actively and with purpose.

Correct Answer
verified

Being intelligent may mean having a better vocabulary, __________.

Correct Answer
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C

List and describe the four forms of noise. Offer an example of each one and a means to overcome its effects on effective listening.

Correct Answer
verified

You're trying to listen to the waiter's description of that night's specials, but his accent is simply too heavy. This noise interferes with ____ component of the HURIER model.

Correct Answer
verified

___________ is an example of a psychological noise barrier to effective listening.

Correct Answer
verified

____________ are memory devices based on patterns drawn from what's heard.

Correct Answer
verified

The mutual and simultaneous exchange of feedback that ensures the efficient transaction of meaning making between speaker and listener is an important part of the ________ component of the HURIER model.

Correct Answer
verified

Another way to offer that feedback beyond those noncommittal responses is to ________.

Correct Answer
verified

A particularly counterproductive style is that of ________, know-it-alls who automatically write off topics or people as irrelevant or uninteresting. Social convention, however, requires that they at least look like they are listening.

Correct Answer
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B

Another counterproductive style is that of ________, people so focused on what they want to say that they cannot resist offering input.

Correct Answer
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List and explain the six elements of the HURIER model and offer an example of how effective listening is accomplished in each of those elements.

Correct Answer
verified

___________ is the difference between most people's rate of speech and the rate at which they can cognitively process language.

Correct Answer
verified

Because thinking happens at a much faster rate than speaking, effective listening requires that we _________________.

Correct Answer
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E

People normally speak at a rate of about _____ words per minute, but think at a much faster rate, at least 400 words a minute and much faster than that for some people.

Correct Answer
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You friend says he loves spending time with you, but you two may have quite different meanings for the word love. So when you tell him "I love you" and get only a sad smile in return, it's clear that __________ got in the way of effective meaning making.

Correct Answer
verified

When we give verbal and non-verbal feedback, our listening becomes _________.

Correct Answer
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Exam 5: Listening

Which of the following is a common misconception about hearing?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Those who claim to be "good listeners" but don't bother to practice good listening habits typically think that listening is __________.

Correct AnswerverifiedShow Answer

Because listening is important to maintaining our interpersonal relationships, ___________.

Correct AnswerverifiedShow Answer

Because effective listening takes effort, we should ________, listening actively and with purpose.

Correct AnswerverifiedShow Answer

Being intelligent may mean having a better vocabulary, __________.

Correct AnswerverifiedC

List and describe the four forms of noise. Offer an example of each one and a means to overcome its effects on effective listening.

Correct AnswerverifiedShow Answer

You're trying to listen to the waiter's description of that night's specials, but his accent is simply too heavy. This ______ noise interferes with __________ component of the HURIER model.

Correct AnswerverifiedShow Answer

___________ is an example of a psychological noise barrier to effective listening.

Correct AnswerverifiedShow Answer

____________ are memory devices based on patterns drawn from what's heard.

Correct AnswerverifiedShow Answer

The mutual and simultaneous exchange of feedback that ensures the efficient transaction of meaning making between speaker and listener is an important part of the ________ component of the HURIER model.

Correct AnswerverifiedShow Answer

Another way to offer that feedback beyond those noncommittal responses is to ________.

Correct AnswerverifiedShow Answer

A particularly counterproductive style is that of ________, know-it-alls who automatically write off topics or people as irrelevant or uninteresting. Social convention, however, requires that they at least look like they are listening.

Correct AnswerverifiedB

Another counterproductive style is that of ________, people so focused on what they want to say that they cannot resist offering input.

Correct AnswerverifiedShow Answer

List and explain the six elements of the HURIER model and offer an example of how effective listening is accomplished in each of those elements.

Correct AnswerverifiedShow Answer

___________ is the difference between most people's rate of speech and the rate at which they can cognitively process language.

Correct AnswerverifiedShow Answer

Because thinking happens at a much faster rate than speaking, effective listening requires that we _________________.

Correct AnswerverifiedE

People normally speak at a rate of about _____ words per minute, but think at a much faster rate, at least 400 words a minute and much faster than that for some people.

Correct AnswerverifiedShow Answer

You friend says he loves spending time with you, but you two may have quite different meanings for the word love. So when you tell him "I love you" and get only a sad smile in return, it's clear that __________ got in the way of effective meaning making.

Correct AnswerverifiedShow Answer

When we give verbal and non-verbal feedback, our listening becomes _________.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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C

Correct Answer
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You're trying to listen to the waiter's description of that night's specials, but his accent is simply too heavy. This noise interferes with ____ component of the HURIER model.

Correct Answer
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B

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E

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