Question 1

Which of the following should be considered in the adoption of operational metrics in a hospital?

Accepted Answer

A)   The number of metrics should be maximized
B)   Reporting frequency should be as is convenient by analysts
C)   Resources used to compile data for reporting on metrics should be maximized
D)   Operational metrics should be aligned with strategic objectivesE) B) and C)
F) All of the above

Question 2

Describe some sources of data usable for operational metrics.

Accepted Answer

Data usable to calculate the various ope...

Question 3

Advantages of using units of input for evaluating operational performance (rather than costs of inputs)  are:

Accepted Answer

A)   Units of input are easy to measure using income statement expense data
B)   The mix or quality of inputs can be accounted for
C)   Inflation of units allows measurements to be up to date
D)   All of the above are advantagesE) A) and D)
F) B) and D) B

Question 4

Developing a baseline level of performance for an operational metric includes all but which of the following?

Accepted Answer

A)   Defining the measurement and data elements of the metric
B)   Including all data points available, excluding none
C)   Defining the data gathering methodology
D)   Establish a desired outcome to be measuredE) A) and B)
F) A) and C)

Question 5

Differentiate between a patient day and an adjusted patient day.

Accepted Answer

The patient day represents one patient staying in the hospital's inpatient care units at midnight on a given day and is based on the hospital's midnight census each day. The adjusted patient day is an index of the total output of a hospital and takes the inpatient days produced in the hospital for a given time period and inflates them to account for an estimate of the relative value of outpatient services provided during the same interval. - Chapter 7, pages 9 -10

Question 6

Selection of operational metrics should be based on industry norms and not consider strategic objectives in order to maximize benchmarking.

Accepted Answer

A) True 
 B)False

Question 7

Operations management seeks to minimize the volume of inputs for a given level of outputs.

Accepted Answer

A) True 
 B)False

Question 8

Differentiate between a patient day and a patient discharge.

Accepted Answer

The patient day has been the most common...

Question 9

Which of the following is not a common measure of hospital output?

Accepted Answer

A)   Patient day
B)   Patient discharge
C)   Adjusted patient roster
D)   Average daily censusE) B) and C)
F) A) and D)

Question 10

Common sources of operational data in hospitals include:

Accepted Answer

A)   Income statements
B)   Internal statistical reports
C)   Payroll journals
D)   All of the above are sources of operational dataE) C) and D)
F) A) and C)

Question 11

Organizations should maximize the number of metrics it tracks in order to optimize control over operational performance, since "things measured are things managed".

Accepted Answer

A) True 
 B)False

Question 12

Since hospitals are moving to a larger proportion of outpatient services, the inpatient day is no longer used as a measure of hospital output.

Accepted Answer

A) True 
 B)False

Question 13

Considering the multiple types of output produced in a hospital organization, aggregate measures of output such as the adjusted patient day or adjusted discharge are the most common for assessment of hospital operations.

Accepted Answer

A) True 
 B)False

Question 14

Labor inputs are of little consequence in operations management since they account for a small proportion of operating expenses in a hospital.

Accepted Answer

A) True 
 B)False  False

Question 15

Occupancy percentage is calculated as:

Accepted Answer

A)   (Inpatient days  total patient days)  x 100
B)   (Adjusted patient days  adjusted discharges)  x 100
C)   (Average daily census  beds in operation)  x 100
D)   (Average daily census  discharges in the period)  x 100E) A) and C)
F) A) and B)

Question 16

Financial statements can be a useful source of data for operational assessment.

Accepted Answer

A) True 
 B)False

Question 17

The adjusted occupied bed metric is calculated as:

Accepted Answer

A)   Inpatient days  inpatient discharges
B)   Outpatient days  available beds
C)   (Outpatient visits + inpatient days)   days in the period
D)   Adjusted patient days  days in the periodE) A) and C)
F) None of the above

Question 18

Describe why units of input may be more objective in evaluating operational performance.

Accepted Answer

Answer :Units of input may be a more obj...

Exam 11: Operational Metrics in Health Care Organizations

Which of the following should be considered in the adoption of operational metrics in a hospital?

Correct Answer
verified

Describe some sources of data usable for operational metrics.

Correct Answer
verified
Data usable to calculate the various ope...
View Answer

Advantages of using units of input for evaluating operational performance (rather than costs of inputs) are:

Correct Answer
verified
B

Developing a baseline level of performance for an operational metric includes all but which of the following?

Correct Answer
verified

Differentiate between a patient day and an adjusted patient day.

Selection of operational metrics should be based on industry norms and not consider strategic objectives in order to maximize benchmarking.

Correct Answer
verified

Operations management seeks to minimize the volume of inputs for a given level of outputs.

Correct Answer
verified

Differentiate between a patient day and a patient discharge.

Correct Answer
verified
The patient day has been the most common...
View Answer

Which of the following is not a common measure of hospital output?

Correct Answer
verified

Common sources of operational data in hospitals include:

Correct Answer
verified

Organizations should maximize the number of metrics it tracks in order to optimize control over operational performance, since "things measured are things managed".

Correct Answer
verified

Since hospitals are moving to a larger proportion of outpatient services, the inpatient day is no longer used as a measure of hospital output.

Correct Answer
verified

Considering the multiple types of output produced in a hospital organization, aggregate measures of output such as the adjusted patient day or adjusted discharge are the most common for assessment of hospital operations.

Correct Answer
verified

Labor inputs are of little consequence in operations management since they account for a small proportion of operating expenses in a hospital.

Correct Answer
verified
False

Occupancy percentage is calculated as:

Correct Answer
verified

Financial statements can be a useful source of data for operational assessment.

Correct Answer
verified

The adjusted occupied bed metric is calculated as:

Correct Answer
verified

Describe why units of input may be more objective in evaluating operational performance.

Correct Answer
verified
Answer :Units of input may be a more obj...
View Answer

Exam 11: Operational Metrics in Health Care Organizations

Which of the following should be considered in the adoption of operational metrics in a hospital?

Correct AnswerverifiedShow Answer

Describe some sources of data usable for operational metrics.

Correct AnswerverifiedData usable to calculate the various ope...View AnswerShow Answer

Advantages of using units of input for evaluating operational performance (rather than costs of inputs) are:

Correct AnswerverifiedB

Developing a baseline level of performance for an operational metric includes all but which of the following?

Correct AnswerverifiedShow Answer

Differentiate between a patient day and an adjusted patient day.

Selection of operational metrics should be based on industry norms and not consider strategic objectives in order to maximize benchmarking.

Correct AnswerverifiedShow Answer

Operations management seeks to minimize the volume of inputs for a given level of outputs.

Correct AnswerverifiedShow Answer

Differentiate between a patient day and a patient discharge.

Correct AnswerverifiedThe patient day has been the most common...View AnswerShow Answer

Which of the following is not a common measure of hospital output?

Correct AnswerverifiedShow Answer

Common sources of operational data in hospitals include:

Correct AnswerverifiedShow Answer

Organizations should maximize the number of metrics it tracks in order to optimize control over operational performance, since "things measured are things managed".

Correct AnswerverifiedShow Answer

Since hospitals are moving to a larger proportion of outpatient services, the inpatient day is no longer used as a measure of hospital output.

Correct AnswerverifiedShow Answer

Considering the multiple types of output produced in a hospital organization, aggregate measures of output such as the adjusted patient day or adjusted discharge are the most common for assessment of hospital operations.

Correct AnswerverifiedShow Answer

Labor inputs are of little consequence in operations management since they account for a small proportion of operating expenses in a hospital.

Correct AnswerverifiedFalse

Occupancy percentage is calculated as:

Correct AnswerverifiedShow Answer

Financial statements can be a useful source of data for operational assessment.

Correct AnswerverifiedShow Answer

The adjusted occupied bed metric is calculated as:

Correct AnswerverifiedShow Answer

Describe why units of input may be more objective in evaluating operational performance.

Correct AnswerverifiedAnswer :Units of input may be a more obj...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified
Data usable to calculate the various ope...
View Answer

Correct Answer
verified
B

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The patient day has been the most common...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answer :Units of input may be a more obj...
View Answer