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Windows Live Mail is an email client available for a small fee for the Windows platform.

A) True
B) False

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E-commerce websites integrate ____ features into their e-commerce operations to attract visitors.


A) social opinion
B) phishing
C) stock-manipulation
D) open list

E) A) and C)
F) A) and B)

Correct Answer

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____ requires a broadband connection, a microphone, a speaker, and software or an app, to make phone calls over the Internet.


A) Instant messaging
B) Short Message Service
C) Multimedia Messaging Service
D) VoIP

E) B) and D)
F) A) and B)

Correct Answer

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A(n) ____-formatted message contains formatting, such as different fonts, font sizes, and font styles, as well as bulleted lists and indented paragraphs.


A) IMAP
B) HTML
C) POP
D) SMTP

E) B) and D)
F) B) and C)

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   The message body of an email, as shown in the accompanying figure, contains the text of the message and can also include graphics, links to webpages, or the contents of webpages. The message body of an email, as shown in the accompanying figure, contains the text of the message and can also include graphics, links to webpages, or the contents of webpages.

A) True
B) False

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An email _________________________ is self-replicating, unlike a virus.

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   A Windows Live Mail message can be forwarded by selecting the message in the Message list and then tapping or clicking the Forward button, as shown in the accompanying figure, to open the _________________________ window. A Windows Live Mail message can be forwarded by selecting the message in the Message list and then tapping or clicking the Forward button, as shown in the accompanying figure, to open the _________________________ window.

Correct Answer

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"Nigerian Sting" operations are fraudulent requests for money perpetrated by spammers.

A) True
B) False

Correct Answer

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Some email clients allow you to set up multiple signatures so that you can use one for business communications, one for personal messages, and so on.

A) True
B) False

Correct Answer

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A POP server provides mail management functions on the server.

A) True
B) False

Correct Answer

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The estimated percentage of unsolicited email of all email is approximately ____ percent.


A) 80
B) 60
C) 70
D) 50

E) A) and B)
F) B) and C)

Correct Answer

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In Windows Live Mail, messages appear sorted alphabetically in the Message list by default.

A) True
B) False

Correct Answer

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____ websites and apps provide a medium in which friends, colleagues, and school alumni can share personal information or photographs, resumes and networking opportunities, or information about events.


A) Social networking
B) Subject line
C) Wiki
D) Closed list

E) C) and D)
F) All of the above

Correct Answer

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A(n) _________________________, also known as a contact group, mailing list, or distribution list, is a list of contacts to which you can refer collectively by a single name and to whom you can easily address a single email.

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In Windows Live Mail, the Actions group contains the Send/Receive button and the Work offline button, which disconnects Windows Live Mail from the Internet.

A) True
B) False

Correct Answer

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Microblogging, which resembles a combination of blogging and trolling, involves broadcasting brief (typically 140 characters or less) messages to a public website, or sending email or text messages, to subscribers.

A) True
B) False

Correct Answer

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Responding to an online communication with strong language or insults is called _________________________.

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To select nonadjacent messages using a Windows PC or laptop, press and hold the ALT key and tap or click each message to delete.

A) True
B) False

Correct Answer

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Critical Thinking Questions Case 4-1 You check your email and find several messages from friends and acquaintances plus two messages with attachments: one from a friend and one from a sender that you do not know. Which of the following actions should you consider taking with the two messages with attachments in order to avoid the risk of infecting your computer with a virus?


A) Delete the message from the unknown sender; but open and read the friend's message and attachment, although you were not expecting the message or attachment
B) Delete both messages and attachments without opening and reading them
C) Open and read both messages and attachments
D) Forward both messages and attachments to another friend and ask him or her to check them out for you

E) A) and C)
F) B) and C)

Correct Answer

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The tabs, groups, and buttons on the Windows Live Mail ribbon differ depending on what type of item you are currently viewing.

A) True
B) False

Correct Answer

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