Question 1

____________________ describes technical or specialized terms within a field.

Accepted Answer

The answer of ____________________ describes technical or specialized terms within...

Question 2

Using the "you" view is an effective way for writers to avoid taking on blame in business messages.

Accepted Answer

A) True 
 B)False

Question 3

When writing a business message, you should always write it from your perspective.

Accepted Answer

A) True 
 B)False

Question 4

Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler words.

Accepted Answer

A) True 
 B)False

Question 5

Business writers who use words such as interrogate , remuneration , and terminate are using language many readers would consider

Accepted Answer

A)  slang.
B)  conversational.
C)  jargon.
D)  unfamiliar.E) None of the above
F) A) and C)

Question 6

You are more likely to achieve your communication goals if you profile your audience and shape the message to that profile.

Accepted Answer

A) True 
 B)False

Question 7

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Accepted Answer

The answer of Sam is collecting and organizing information for...

Question 8

Courteous business messages

Accepted Answer

A)  avoid using words that sound demanding or preachy.
B)  often turn demands into rhetorical questions.
C)  avoid hostility or anger.
D)  All answer choices are correct.E) B) and D)
F) B) and C) D

Question 9

When preparing a business message, you should make your writing audience oriented. Audience oriented means

Accepted Answer

A)  writing to solve a problem or convey information.
B)  attempting to get your audience to believe and accept your message.
C)  presenting ideas clearly but concisely.
D)  concentrating on looking at the message from the receiver's perspective.E) All of the above
F) A) and D)

Question 10

Which of the following demonstrates effective business writing?

Accepted Answer

A)  An Asian CEO was the keynote speaker.
B)  An African-American man was the next customer.
C)  A record number of Japanese investors are purchasing real estate in the United States.
D)  Mr. Hernandez, a Mexican, is my boss.E) B) and D)
F) A) and C)

Question 11

You are selecting a channel for sending your message. Which of the following is an important factor to consider when making this decision?

Accepted Answer

A)  Amount and speed of feedback and interactivity required
B)  Cost of the channel
C)  Confidentiality and sensitivity of the message
D)  You should consider all of these.E) A) and D)
F) B) and D)

Question 12

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Accepted Answer

A)  investigating background information.
B)  composing your message.
C)  adapting your message to the audience.
D)  looking for previous company documents on the topic.E) A) and B)
F) None of the above

Question 13

Which of the following sentences is written in  active  voice?

Accepted Answer

A)  You will be given your password upon completing the form.
B)  We will provide your password after you have completed the form.
C)  Your password will be given to you after you complete the form.
D)  All of the sentences use active voice.E) None of the above
F) C) and D)

Question 14

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

Accepted Answer

prewriting

Question 15

Which of the following sentences about jargon is most accurate?

Accepted Answer

A)  Jargon should never be used in business writing.
B)  Jargon is generally understood by both insiders and outsiders within a field.
C)  Effective business communicators know to include some jargon within any message to demonstrate their intelligence and command of the English language.
D)  Jargon should be used only when the audience will understand it.E) None of the above
F) A) and C)

Question 16

One technique that improves business writing is the use of  empathy , which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is

Accepted Answer

A)  FIFO.
B)  ROI.
C)  WIIFM.
D)  FYI.E) All of the above
F) A) and B)

Question 17

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

Accepted Answer

The answer of Putting yourself in the receiver's shoes to...

Question 18

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Accepted Answer

A)  send an e-mail.
B)  meet in person with each team member.
C)  call a team meeting.
D)  write a short team report.E) A) and C)
F) A) and D) A

Question 19

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

Accepted Answer

A)  evaluate for effectiveness.
B)  assess the cost of the selected delivery channel.
C)  solve the problem.
D)  forward the document to the publishing department.E) C) and D)
F) A) and C)

Question 20

During the second phase of the writing process, you conduct research,

Accepted Answer

A)  clarify the audience demographics, and edit word choices.
B)  anticipate audience reaction, and adapt the message.
C)  organize ideas, and compose the message.
D)  evaluate message effectiveness, and revise as needed.E) B) and C)
F) A) and B)

Exam 2: Planning Business Messages

____________________ describes technical or specialized terms within a field.

Correct AnswerverifiedShow Answer

Using the "you" view is an effective way for writers to avoid taking on blame in business messages.

Correct AnswerverifiedShow Answer

When writing a business message, you should always write it from your perspective.

Correct AnswerverifiedShow Answer

Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler words.

Correct AnswerverifiedShow Answer

Business writers who use words such as interrogate , remuneration , and terminate are using language many readers would consider

Correct AnswerverifiedShow Answer

You are more likely to achieve your communication goals if you profile your audience and shape the message to that profile.

Correct AnswerverifiedShow Answer

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Correct AnswerverifiedShow Answer

Courteous business messages

Correct AnswerverifiedD

When preparing a business message, you should make your writing audience oriented. Audience oriented means

Correct AnswerverifiedShow Answer

Which of the following demonstrates effective business writing?

Correct AnswerverifiedShow Answer

You are selecting a channel for sending your message. Which of the following is an important factor to consider when making this decision?

Correct AnswerverifiedShow Answer

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Correct AnswerverifiedShow Answer

Which of the following sentences is written in active voice?

Correct AnswerverifiedShow Answer

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

Correct Answerverifiedprewriting

Which of the following sentences about jargon is most accurate?

Correct AnswerverifiedShow Answer

One technique that improves business writing is the use of empathy , which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is

Correct AnswerverifiedShow Answer

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

Correct AnswerverifiedShow Answer

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Correct AnswerverifiedA

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

Correct AnswerverifiedShow Answer

During the second phase of the writing process, you conduct research,

Correct AnswerverifiedShow Answer

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D

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prewriting

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A

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