Question 1

Ann delegated work to an employee who mismanaged public funds.Ann, rather than the employee, was reprimanded for this mismanagement.Ann is now reluctant to delegate because she

Accepted Answer

A)   does not care whether the work is properly done.
B)   knows the person who delegates remains accountable for the work.
C)   does not trust any of her subordinates.
D)   fears a subordinate will do the work so well that he or she will attract the approval of top management.
E)   is so disorganised that she simply cannot plan and assign work effectively.F) B) and D)
G) A) and D)

Question 2

An analyst in the corporate finance department at Chase Manhattan Bank has been assigned to an interdepartmental project involving a major client.He must report to two different supervisors-the project manager and the manager of his department.This sort of organisational structure is called a ____ structure.

Accepted Answer

A)   network
B)   matrix
C)   line
D)   functional
E)   hybridF) B) and E)
G) C) and D)

Question 3

A common characteristic of a centralised organisation is

Accepted Answer

A)   democratic decision making.
B)   decision making by a few top-level managers.
C)   a flat span of management.
D)   placing decision making near the workplace.
E)   authority placed at lower levels.F) A) and D)
G) A) and B)

Question 4

The legal affairs attorney working for Intel would most likely occupy a(n)

Accepted Answer

A)   vice president position.
B)   high position in the chain of command.
C)   staff position.
D)   nonessential position.
E)   authoritarian position.F) B) and C)
G) A) and E)

Question 5

Carl Smith overheard that Joe Dunn was blowing the whistle on managers at XYZ Company and that a full story would appear in Sunday's paper.Carl quickly alerted the managers, who were able to stop the newspaper from printing the article.This is an example of managers'

Accepted Answer

A)   ignoring the grapevine.
B)   involving the grapevine as a useless communication network.
C)   trying to eliminate the grapevine.
D)   using the grapevine as a managerial tool.
E)   reducing the credibility of information from the grapevine.F) None of the above
G) A) and D)

Question 6

Location, product, function, and customer are common bases for a firm's

Accepted Answer

A)   span of management.
B)   job design.
C)   job specialisation.
D)   chain of command.
E)   departmentalisation.F) C) and D)
G) B) and D)

Question 7

It is important that every company use only one departmentalisation basis.

Accepted Answer

A) True 
 B)False

Question 8

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n)

Accepted Answer

A)   ad hoc committee.
B)   permanent committee.
C)   task force.
D)   standing committee.
E)   organisational review committee.F) B) and D)
G) B) and E)

Question 9

Older, larger firms producing and selling various products base departmentalisation on function.

Accepted Answer

A) True 
 B)False

Question 10

If a new company desires to departmentalise in a way that will simplify supervision and facilitate coordination, it will most likely departmentalise by

Accepted Answer

A)   product.
B)   location.
C)   worker skill level.
D)   customer.
E)   function.F) C) and D)
G) A) and D)

Question 11

Many online companies strive to have a corporate culture based on trust and friendship among employees, a strong commitment to the company, and a relaxed and informal atmosphere.This is a ____ culture.

Accepted Answer

A)   communal
B)   fragmented
C)   networked
D)   family
E)   mercenaryF) B) and E)
G) A) and B)

Question 12

Determining how many subordinates will report to each manager gives an organisation its

Accepted Answer

A)   chain of command.
B)   span of management.
C)   degree of centralisation.
D)   nature and degree of departmentalisation.
E)   degree of specialisation.F) A) and B)
G) A) and C)

Question 13

The various tasks in IBM's manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together.This is an example of job

Accepted Answer

A)   rotation.
B)   redesign.
C)   specialisation.
D)   enrichment.
E)   enlargement.F) A) and D)
G) A) and C)

Question 14

A span of control may be wide when

Accepted Answer

A)   managers and workers are located far from one another.
B)   a great deal of interaction among levels is needed.
C)   few new problems are expected to arise.
D)   the manager has a lot of work other than managing.
E)   new problems arise frequently.F) B) and C)
G) B) and D)

Question 15

Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organisation chart, which will

Accepted Answer

A)   demonstrate the firm's informal network of communication.
B)   clarify positions and reporting relationships within the firm.
C)   not be very useful because small firms don't usually adhere to a formal structure.
D)   probably be outdated because small firms are always changing.
E)   indicate the short-, medium-, and long-term goals of the company.F) A) and E)
G) C) and D)

Question 16

Cory is at the top of her company's organisation chart.Which of the following is most likely to be her job title?

Accepted Answer

A)   Executive manager
B)   President
C)   Manager
D)   Vice president, operations
E)   Organisation leaderF) B) and E)
G) C) and D)

Question 17

A corporate culture is generally defined as the

Accepted Answer

A)   manner in which employees interact with each other and with management.
B)   incorporation of company policies and procedures into employee activities.
C)   inner rites, rituals, heroes, and values of a firm.
D)   management philosophy pertaining to customer service.
E)   informal interaction of employees outside work during nonbusiness hours.F) A) and C)
G) D) and E)

Question 18

An informal organisation can be shown on a formal organisation chart.

Accepted Answer

A) True 
 B)False

Question 19

When line managers in an organisation encounter issues that a staff member with specialised expertise can assist with, the staff member they consult with has ___ authority.

Accepted Answer

A)   advisory
B)   centralised
C)   functional
D)   line
E)   decentralisedF) C) and D)
G) A) and B)

Question 20

The ____ structure is considered the simplest and the oldest form of organisational structure.

Accepted Answer

A)   cross-functional team
B)   Matrix
C)   Formal
D)   line-and-staff
E)   LineF) A) and E)
G) C) and E)

Exam 7: Flexibility Within the Organisation

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n)

Correct Answer
verified

Older, larger firms producing and selling various products base departmentalisation on function.

Correct Answer
verified

It is important that every company use only one departmentalisation basis.

Correct Answer
verified

Carl Smith overheard that Joe Dunn was blowing the whistle on managers at XYZ Company and that a full story would appear in Sunday's paper.Carl quickly alerted the managers, who were able to stop the newspaper from printing the article.This is an example of managers'

Correct Answer
verified

A common characteristic of a centralised organisation is

Correct Answer
verified

Many online companies strive to have a corporate culture based on trust and friendship among employees, a strong commitment to the company, and a relaxed and informal atmosphere.This is a ____ culture.

Correct Answer
verified

If a new company desires to departmentalise in a way that will simplify supervision and facilitate coordination, it will most likely departmentalise by

Correct Answer
verified

Ann delegated work to an employee who mismanaged public funds.Ann, rather than the employee, was reprimanded for this mismanagement.Ann is now reluctant to delegate because she

Correct Answer
verified

An informal organisation can be shown on a formal organisation chart.

Correct Answer
verified

Correct Answer
verified

A corporate culture is generally defined as the

Correct Answer
verified

A span of control may be wide when

Correct Answer
verified

Cory is at the top of her company's organisation chart.Which of the following is most likely to be her job title?

Correct Answer
verified

When line managers in an organisation encounter issues that a staff member with specialised expertise can assist with, the staff member they consult with has ___ authority.

Correct Answer
verified

Location, product, function, and customer are common bases for a firm's

Correct Answer
verified

The legal affairs attorney working for Intel would most likely occupy a(n)

Correct Answer
verified

Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organisation chart, which will

Correct Answer
verified

The various tasks in IBM's manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together.This is an example of job

Correct Answer
verified

The ____ structure is considered the simplest and the oldest form of organisational structure.

Correct Answer
verified

Determining how many subordinates will report to each manager gives an organisation its

Correct Answer
verified

Exam 7: Flexibility Within the Organisation

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n)

Correct AnswerverifiedShow Answer

Older, larger firms producing and selling various products base departmentalisation on function.

Correct AnswerverifiedShow Answer

It is important that every company use only one departmentalisation basis.

Correct AnswerverifiedShow Answer

Carl Smith overheard that Joe Dunn was blowing the whistle on managers at XYZ Company and that a full story would appear in Sunday's paper.Carl quickly alerted the managers, who were able to stop the newspaper from printing the article.This is an example of managers'

Correct AnswerverifiedShow Answer

A common characteristic of a centralised organisation is

Correct AnswerverifiedShow Answer

Many online companies strive to have a corporate culture based on trust and friendship among employees, a strong commitment to the company, and a relaxed and informal atmosphere.This is a ____ culture.

Correct AnswerverifiedShow Answer

If a new company desires to departmentalise in a way that will simplify supervision and facilitate coordination, it will most likely departmentalise by

Correct AnswerverifiedShow Answer

Ann delegated work to an employee who mismanaged public funds.Ann, rather than the employee, was reprimanded for this mismanagement.Ann is now reluctant to delegate because she

Correct AnswerverifiedShow Answer

An informal organisation can be shown on a formal organisation chart.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A corporate culture is generally defined as the

Correct AnswerverifiedShow Answer

A span of control may be wide when

Correct AnswerverifiedShow Answer

Cory is at the top of her company's organisation chart.Which of the following is most likely to be her job title?

Correct AnswerverifiedShow Answer

When line managers in an organisation encounter issues that a staff member with specialised expertise can assist with, the staff member they consult with has ___ authority.

Correct AnswerverifiedShow Answer

Location, product, function, and customer are common bases for a firm's

Correct AnswerverifiedShow Answer

The legal affairs attorney working for Intel would most likely occupy a(n)

Correct AnswerverifiedShow Answer

Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organisation chart, which will

Correct AnswerverifiedShow Answer

The various tasks in IBM's manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together.This is an example of job

Correct AnswerverifiedShow Answer

The ____ structure is considered the simplest and the oldest form of organisational structure.

Correct AnswerverifiedShow Answer

Determining how many subordinates will report to each manager gives an organisation its

Correct AnswerverifiedShow Answer

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