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List the steps in the segmentation, targeting, and positioning process.

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blured imageSegmentation: step 1, establish overall ...

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________ involves defining the firm's marketing mix variables so that target customers have a clear, distinctive, desirable understanding of the firm's offerings relative to competitors' offerings.


A) Processing
B) Perceptualizing
C) Positioning
D) Proportioning
E) Prospecting

F) D) and E)
G) C) and D)

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Jim wants to position his firm against his competitors. In doing so he should


A) never select a competitor in the same neighborhood.
B) avoid making the competitor's product look undesirable.
C) avoid looking too much like the competitor so as not to confuse the target segment.
D) avoid discussing the strengths of his product so that competitors won't be aware of his product quality.
E) avoid discussing the weaknesses of his competitors so they won't retaliate.

F) C) and D)
G) A) and B)

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In a classic example of segmentation strategy, years ago Swift Meat Company transformed turkey meat into "Butterball" turkeys. In doing so, the company


A) differentiated its product.
B) streamlined its delivery process.
C) created a new class of micromarketing.
D) defined consumers' basic needs.
E) redefined mass customization.

F) C) and E)
G) A) and B)

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As the marketing manager of your firm, you are responsible for evaluating segments based on their attractiveness. Identify the five criteria and explain how your firm would use this information to determine if a segment is worth pursuing.

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blured imageIdentifiable: A firm must be able to ide...

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The first step in the segmentation process is to articulate the vision or objectives of the company's marketing strategy clearly.

A) True
B) False

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The different methods of segmenting a market include targeting, positioning, psychographic, and behavioral.

A) True
B) False

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Kim's Kayak Tours initially identified active retirees living in the retirement community nearby as one of its target markets. Kim then tailored her service and marketing message to the interests and schedules of that audience. Kim initially used ________ segmentation and then used ________ segmentation.


A) micromarketing; loyalty
B) lifestyle; macromarketing
C) geodemographic; lifestyle
D) geographic; loyalty
E) behavioral; geodemographic

F) A) and D)
G) A) and E)

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For a segmentation strategy to be successful, the customers in the segment must react similarly and positively to the firm's marketing mix. In other words, the market segment must be


A) substantial.
B) perceptive.
C) identifiable.
D) reachable.
E) responsive.

F) C) and D)
G) A) and C)

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Marco was assigned to help create a positioning strategy for his employer's products based on product attributes. He should consider


A) the features the engineers feel are most important.
B) the ways the sales representatives have been positioning the firm's products.
C) the characteristics that helped his firm win a statewide award for excellence in manufacturing.
D) what the target market would consider the most important features.
E) the safety record of the firm and its products.

F) B) and E)
G) B) and D)

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Differences in weather and climate create opportunities for


A) concentrated targeting.
B) geographic segmentation.
C) benefit segmentation.
D) psychographic segmentation.
E) demographic segmentation.

F) D) and E)
G) A) and B)

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When Mr. How, a Pennsylvania-based discount lumber and hardware chain, sent snow blowers to its Augusta, Georgia, store in April, it was engaged in


A) concentrated segmentation.
B) geodemographic segmentation.
C) benefit segmentation.
D) psychographic segmentation.
E) misguided geographic segmentation.

F) A) and D)
G) B) and E)

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A ________ is often used to illustrate the position of a firm's products or brands in consumers' minds.


A) mass marketing analysis
B) psychographic profile
C) perceptual map
D) loyalty timeline
E) Tapestry analysis

F) A) and B)
G) A) and C)

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Marketers have found that ________ segmentation is often more useful for predicting consumer behavior than ________ segmentation.


A) demographic; psychographic
B) geographic; geodemographic
C) psychographic; demographic
D) demographic; behavioral
E) demographic; benefit

F) B) and C)
G) All of the above

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The Tapestry™ Segmentation system divides and sorts small neighborhoods into categories using 60 or more characteristics such as income, home value, occupation, and education, as well as activity interests, such as sports, dancing, the arts, and so forth. This market research tool is an example of ________ segmentation.


A) geodemographic
B) benefit
C) psychographic
D) loyalty
E) geographic

F) D) and E)
G) A) and B)

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The light beer commercial with the slogan "less filling, tastes great" was based on ________ segmentation.


A) geographic
B) geodemographic
C) psychographic
D) benefit
E) loyalty

F) A) and B)
G) A) and C)

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All of the following are one of the main components of a value proposition except


A) the target market.
B) the name of the product or brand being offered.
C) the product/service category or concept being offered.
D) the price of the product or service being offered.
E) the unique point of difference or benefits offered.

F) C) and E)
G) All of the above

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Giant Food Stores in suburban Washington, DC, adjusts its ethnic food aisle offerings based on the ethnic groups living near each store. Giant Foods is using geodemographic segmentation.

A) True
B) False

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Assume you are the marketing consultant for your university, which wants to focus its marketing efforts on retention of current students. You have a choice of segmenting the undergraduate student market on either a geographic or psychographic basis. What is the difference between the two? Which would you recommend, and why?

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Although marketers have found that psychographics are often more useful for predicting consumer behavior than demographics, psychographic segmentation


A) is available only in limited geographic areas.
B) is rarely used and unproven.
C) offers only one-to-one marketing potential.
D) is a more expensive method for identifying potential customers.
E) is still an unproven area.

F) A) and B)
G) A) and C)

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