Question 1

Which of the following would be a part of an organization's general environment?

Accepted Answer

A)   its customers
B)   the economy in which it operates
C)   its competitors
D)   its suppliers
E)   advocacy groupsF) A) and B)
G) A) and C)

Question 2

Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

Accepted Answer

A)   Elton Mayo
B)   Chester Barnard
C)   Henri Fayol
D)   Max Weber
E)   Frederick TaylorF) A) and B)
G) B) and D)

Question 3

In general, people will be indifferent to managerial directives or orders if they .

Accepted Answer

A)   are understood
B)   are consistent with the purpose of the organization
C)   can actually be carried out by those people
D)   are compatible with the people's personal interests
E)   meet all of the above qualificationsF) A) and B)
G) A) and C)

Question 4

Frederick Taylor is famous for .

Accepted Answer

A)   developing time and motion studies
B)   first defining the functions of managers
C)   developing the fourteen principles of management
D)   creating the principles of scientific management
E)   doing all of theseF) A) and B)
G) B) and C)

Question 5

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which
managers don't really care if the request is met or the directive is performed.

Accepted Answer

A) True 
 B)False

Question 6

occurs when workers deliberately slow down their pace or restrict their work outputs.

Accepted Answer

A)   Job loitering
B)   Chugging
C)   Roadblocking
D)   Lagging
E)   SoldieringF) A) and B)
G) B) and E)

Question 7

How did the Industrial Revolution change jobs and organizations?

Accepted Answer

A)   Managers realized the importance of synergistic tasks.
B)   Managers realized the importance of customer relations.
C)   Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.
D)   Skilled jobs were performed in homes rather than in factories.
E)   Managers learned to use delegation.F) A) and D)
G) A) and C)

Question 8

According to Mary Parker Follett, successful in the long run.

Accepted Answer

A)   coercion
B)   domination
C)   mediation
D)   arbitration e. compromiseIs the easiest way to deal with conflict for the moment, but it is not usuallyE) A) and B)
F) C) and D)

Question 9

Henri Fayol classified management functions into five categories.

Accepted Answer

A) True 
 B)False

Question 10

The Gantt chart:

Accepted Answer

A)   was a precursor to the organizational chart
B)   is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion
C)   was an early method for breaking jobs down into their smallest common denominator
D)   was a major tool of scientific managers and is not widely used today
E)   is a method for continuous training of front-line employeesF) B) and E)
G) D) and E)

Question 11

The Gantt chart .

Accepted Answer

A)   was a precursor to the organizational chart
B)   is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion
C)   was an early method for breaking jobs down into their smallest common denominator
D)   was a major tool of scientific managers and is not widely used today
E)   is a method for continuous training of front-line employeesF) D) and E)
G) B) and C)

Question 12

Which of the following is NOT part of the principles of scientific management?

Accepted Answer

A)   Use group dynamics to ensure organizational goals are met.
B)   Give employees rest breaks throughout the day.
C)   Find the one best way for doing each task.
D)   Divide the work and the responsibility equally between management and workers.
E)   Scientifically select, train, teach, and develop workers to help them reach their potential.F) B) and D)
G) A) and E)

Question 13

30. Prior to the introduction of , five workers each given an identical task could use five different methods to
Perform the task with some methods being significantly more efficient than others.

Accepted Answer

A)   contingency management
B)   scientific management
C)   bureaucratic management
D)   information management
E)   systems managementF) A) and C)
G) A) and E)

Question 14

On Saturday, the manager of Tony's Pizza had to deal with an employee with a hangover, a missing server, and an unusually large number of customers. Monday was a slow day, and another employee fell asleep behind the prep table. Both employees came to work not ready to work their hardest. According to what management principle should the manager be expected to have treated these two workers?

Accepted Answer

A)   principles of bureaucratic management
B)   contingency approach to management
C)   principles of administrative management
D)   systems approach to management
E)   human relations approach to managementF) D) and E)
G) A) and D)

Question 15

is best known for developing the five functions of managers and the fourteen principles of management.

Accepted Answer

A)   Henri Fayol
B)   Max Weber
C)   Frank Gilbreth
D)   Elton Mayo
E)   Mary Parker FollettF) B) and E)
G) A) and E)

Question 16

According to Mary Parker Follett .

Accepted Answer

A)   most things that occur in organizations are interrelated
B)   coordination is a continuing process
C)   conflict can be beneficial
D)   integration is the most effective approach to conflict resolution
E)   all of these are trueF) B) and E)
G) B) and C)

Question 17

Management ideas and practices have actually been used from the earliest times of recorded history.

Accepted Answer

A) True 
 B)False

Question 18

occurs when 1 + 1 = 3.

Accepted Answer

A)   An open system
B)   Synergy
C)   Entropy
D)   Reciprocity
E)   A closed systemF) D) and E)
G) A) and B)

Question 19

A Gantt chart can be used to track informal communication paths.

Accepted Answer

A) True 
 B)False

Question 20

Frank and Lillian Gilbreth are important to management because they .

Accepted Answer

A)   used motion studies to eliminate unnecessary or repetitive motions from the work process
B)   proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals
C)   realized how the principles of sociology applied to worker performance
D)   viewed the organization as a system that influenced its environment and that was influenced by its environment
E)   identified the four functions managers performF) A) and C)
G) A) and D)

Exam 2: History of Management

Frederick Taylor is famous for .

Correct Answer
verified

Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

Correct Answer
verified

Which of the following would be a part of an organization's general environment?

Correct Answer
verified

According to Mary Parker Follett, successful in the long run.

Correct Answer
verified

is best known for developing the five functions of managers and the fourteen principles of management.

Correct Answer
verified

Management ideas and practices have actually been used from the earliest times of recorded history.

Correct Answer
verified

According to Mary Parker Follett .

Correct Answer
verified

The Gantt chart .

Correct Answer
verified

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Correct Answer
verified

The Gantt chart:

Correct Answer
verified

How did the Industrial Revolution change jobs and organizations?

Correct Answer
verified

A Gantt chart can be used to track informal communication paths.

Correct Answer
verified

Correct Answer
verified

Frank and Lillian Gilbreth are important to management because they .

Correct Answer
verified

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don't really care if the request is met or the directive is performed.

Correct Answer
verified

occurs when 1 + 1 = 3.

Correct Answer
verified

Henri Fayol classified management functions into five categories.

Correct Answer
verified

occurs when workers deliberately slow down their pace or restrict their work outputs.

Correct Answer
verified

In general, people will be indifferent to managerial directives or orders if they .

Correct Answer
verified

Which of the following is NOT part of the principles of scientific management?

Correct Answer
verified

Exam 2: History of Management

Frederick Taylor is famous for .

Correct AnswerverifiedShow Answer

Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

Correct AnswerverifiedShow Answer

Which of the following would be a part of an organization's general environment?

Correct AnswerverifiedShow Answer

According to Mary Parker Follett, successful in the long run.

Correct AnswerverifiedShow Answer

is best known for developing the five functions of managers and the fourteen principles of management.

Correct AnswerverifiedShow Answer

Management ideas and practices have actually been used from the earliest times of recorded history.

Correct AnswerverifiedShow Answer

According to Mary Parker Follett .

Correct AnswerverifiedShow Answer

The Gantt chart .

Correct AnswerverifiedShow Answer

30. Prior to the introduction of , five workers each given an identical task could use five different methods to Perform the task with some methods being significantly more efficient than others.

Correct AnswerverifiedShow Answer

The Gantt chart:

Correct AnswerverifiedShow Answer

How did the Industrial Revolution change jobs and organizations?

Correct AnswerverifiedShow Answer

A Gantt chart can be used to track informal communication paths.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Frank and Lillian Gilbreth are important to management because they .

Correct AnswerverifiedShow Answer

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don't really care if the request is met or the directive is performed.

Correct AnswerverifiedShow Answer

occurs when 1 + 1 = 3.

Correct AnswerverifiedShow Answer

Henri Fayol classified management functions into five categories.

Correct AnswerverifiedShow Answer

occurs when workers deliberately slow down their pace or restrict their work outputs.

Correct AnswerverifiedShow Answer

In general, people will be indifferent to managerial directives or orders if they .

Correct AnswerverifiedShow Answer

Which of the following is NOT part of the principles of scientific management?

Correct AnswerverifiedShow Answer

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Correct Answer
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