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________ includes all of the computing resources that collect, store, and analyze data collected from a variety of sources.


A) Data mining
B) Environmental scanning
C) Computerization
D) E-marketing
E) Information technology

F) A) and D)
G) A) and E)

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The U.S. Census Bureau website


A) is a repository of information on U.S. business, economic, and trade activity collected by the federal government.
B) is a portal to all government websites that can be found by topic or keyword.
C) provides up-to-the-minute business news and security prices plus research reports of companies, industries, and countries.
D) is the most popular Internet portal to enter keywords or topics for specific searches.
E) accesses information in online databases and blogs by primary topic.

F) A) and D)
G) C) and E)

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Making recommendations, implementing them, and evaluating results take place during which step of the five-step marketing research approach?


A) Define the problem.
B) Take marketing actions.
C) Collect relevant information.
D) Develop findings.
E) Develop the research plan.

F) B) and C)
G) A) and E)

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The Journal of Marketing Research and the Journal of Marketing provide


A) up-to-date tables for the latest data on consumer sales, listed by industry.
B) summaries of research methods and techniques valuable in addressing marketing problems.
C) the latest data on marketing expenditures based on consumer geodemographics.
D) postings of professional marketing opportunities at universities and colleges.
E) an in-depth list of marketing positions and opportunities at major corporations.

F) A) and D)
G) B) and C)

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Observational data refer to


A) facts and figures newly collected for the project at hand.
B) facts and figures obtained by asking people questions either through personal interviews, panel discussions, or questionnaires.
C) facts and figures obtained by watching, either mechanically or in person, how people actually behave.
D) facts and figures that have already been recorded from multiple sources before the project.
E) conclusions developed from information obtained from a representative sample of a population.

F) All of the above
G) C) and D)

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Linear trend extrapolation is a form of trend extrapolation in which the


A) pattern changes from year to year.
B) pattern is always a straight line.
C) slope of the line is tied directly to profits.
D) shape of the pattern is a hyperbola.
E) pattern follows an S-shaped curve.

F) A) and B)
G) B) and E)

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Evaluating the results of a marketing decision involves


A) asking prospective customers if they are likely to buy the product during a specified future time period.
B) requesting the firm's salespeople to estimate sales during a coming period.
C) collecting data from marketing experts about changes in the environment.
D) collecting projections from all regional sales managers and making projections based on a region-to-region basis.
E) monitoring the marketplace to determine if action is necessary in the future.

F) A) and B)
G) C) and E)

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Briefly explain the best-known statistical method, trend extrapolation, used by marketers to develop a company's sales forecasts. In your explanation, explain the strengths and weaknesses of using this method.

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The best-known statistical method of for...

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Researchers for Frito-Lay discovered that matte beige bags of potato chips picturing potatoes and other healthy ingredients in the snack do not trigger activity in the anterior cingulate cortex, an area of the brain associated with feelings of guilt, as much as shiny bags with pictures of chips. Frito-Lay then switched out of shiny packaging in the United States shortly thereafter. This is an example of using


A) subliminal marketing.
B) permission marketing.
C) optimization marketing.
D) neuromarketing.
E) surge marketing.

F) All of the above
G) D) and E)

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Marketing teams must be vigilant in looking for ways to improve the analysis and results in order to learn lessons that might apply to future marketing research efforts. Evaluating the results of marketing research includes


A) asking prospective customers if they are likely to buy the product during some future time period.
B) requesting the firm's salespeople to forecast sales during a coming period.
C) determining if the marketing research and analysis used to develop the recommendations was effective.
D) collecting projections from all regional sales managers and making projections based on a region-to-region basis.
E) collecting data from marketing experts about changes in the environment.

F) A) and E)
G) A) and C)

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All of these are examples of marketing outcome data except which?


A) customer phone calls
B) repeat sales reports
C) accounting records
D) advertising budgets
E) social media posts

F) A) and E)
G) A) and C)

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What is data mining, and why is it used in marketing research?

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Data mining is the extraction ...

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What kind of question is this? "Place an 'X' in the space that describes your view of this test." Easy __ __ __ __ __ Difficult


A) Likert scale
B) semantic differential scale
C) dichotomous question
D) open-ended question
E) sensitivity analysis question

F) B) and D)
G) B) and C)

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Offering a product for sale in a small geographic area to help evaluate potential market actions is


A) a micro market.
B) a test market.
C) an experimental market.
D) a simulated market.
E) a trial market.

F) All of the above
G) A) and C)

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All of the following are challenges marketers face when conducting marketing research except which?


A) whether consumers' actual purchase behaviors will match their stated interests or intentions
B) whether consumers will reveal honest answers to questions about personal or status issues
C) whether consumers will remember the brand they actually purchased in order to report it correctly
D) whether consumers will accept a small gratuity for participating in a market research study for a new or existing product
E) whether consumers will really know whether they are likely to buy a new product that they have never thought about before

F) B) and E)
G) B) and C)

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  Figure 8-1 -According to Figure 8-1 above, what does A represent in the marketing research process? A)  Collect relevant information. B)  Develop the research plan. C)  Develop findings. D)  Take marketing actions. E)  Define the problem. Figure 8-1 -According to Figure 8-1 above, what does A represent in the marketing research process?


A) Collect relevant information.
B) Develop the research plan.
C) Develop findings.
D) Take marketing actions.
E) Define the problem.

F) All of the above
G) C) and E)

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Mystery shoppers are people


A) hired by a firm to get legal, though not necessarily ethical, information about competitive firms.
B) hired by a firm's employees to prove to the courts that competitors are using unfair pricing practices.
C) hired by a customer to report on illegal or unethical practices that are regularly taking place at a particular establishment.
D) who pose as customers to check on availability and pricing of a firm's products or services and on the quality of the customer service.
E) hired by law firms to check on the safety of their clients' products and the credibility of their advertising.

F) A) and C)
G) A) and D)

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If a researcher is using data that are low in cost and save time, which type of data is this likely to be?


A) questionnaire data
B) mined data
C) secondary data
D) patented data
E) observational data

F) D) and E)
G) A) and C)

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________ is a type of forecast that involves estimating the value to be forecast without any intervening steps.


A) A direct forecast
B) A survey forecast
C) A lost-horse forecast
D) A lost-cause forecast
E) An intention forecast

F) None of the above
G) C) and D)

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Experiments often use marketing drivers like product features, price, or promotion as ________ variables.


A) marketing action
B) independent
C) environmental force
D) dependent
E) causal

F) A) and B)
G) A) and C)

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