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A division manager whispered to his peer as they left the monthly executive meeting, "Our new CEO is going to play hardball. Any of us whose division is performing with significant negative deviation from the established budget is going to get a lot of her concentrated attention." "What do you expect?" countered Randy. "She told us in our meeting that she would be using ________ as part of her control system."


A) the balance sheet
B) management myopia
C) our employment relationship
D) the principle of exception
E) the balance scorecard

F) A) and B)
G) B) and C)

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________ is the amount accruing to the corporation's owners.


A) Stockholders' equity
B) Liability
C) Dividend
D) Audit
E) Asset

F) D) and E)
G) All of the above

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________ indicate a company's ability to pay short-term debts.


A) Liabilities
B) Stockholders' equities
C) Assets
D) Liquidity ratios
E) Audits

F) C) and D)
G) All of the above

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While plans are being carried out, ________ control is taking place.


A) feedback
B) specialist
C) preliminary
D) feedforward
E) concurrent

F) C) and D)
G) B) and D)

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The first step in a typical control system is


A) setting performance standards.
B) comparing performance against the standards.
C) taking action to correct problems.
D) revising standards.
E) measuring performance.

F) A) and E)
G) All of the above

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Using market control mechanisms is criticized for


A) relying too heavily on rules and procedures.
B) not adequately reflecting organizations' total value.
C) being too dependent on the organizational culture.
D) enhancing environmental sustainability.
E) overly centralizing decision making and power.

F) A) and E)
G) A) and C)

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D

________ budget sheet items over time uncovers important trends.


A) Expanding
B) Summarizing
C) Enlarging
D) Condensing
E) Merging

F) None of the above
G) All of the above

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Describe what is meant by budgetary controls and how they affect the budget.

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Budgetary control is one of the most wid...

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Describe at least four of the different types of budgets that are frequently used.

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Four budgets that are frequently used ar...

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Effective managers make sure that activities are going as planned with the help of control.

A) True
B) False

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TriCounty Health is a regional medical center. They tie pricing of services and profits to specific services in the medical center. TriCounty Health uses a ________ control system.


A) bureaucratic
B) market
C) clan
D) feedforward
E) concurrent

F) B) and D)
G) A) and E)

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A company enforced a rule that employees were required to submit their cell phones for safekeeping before entering their work bay. Employees followed the rule in order to avoid getting into trouble with the management. As a result, many of them missed important phone calls from their clients/customers. This scenario is an example of


A) market control.
B) management myopia.
C) dysfunctional behavior.
D) rigid bureaucratic behavior.
E) resistance to control.

F) D) and E)
G) None of the above

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According to Michael Hammer, what are the seven "deadly sins" of performance measure to avoid?

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Business consultant Michael Hammer has i...

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A(n) ________ is a report that shows the financial picture of a company at a given time and itemizes assets, liabilities, and stockholders' equity.


A) profit and loss statement
B) balance sheet
C) expense report
D) income statement
E) budget report

F) C) and E)
G) C) and D)

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B

________ ratio is the name of the most common liquidity ratio, current assets to current liabilities.


A) Debt-equity
B) Current
C) Profit and loss
D) Return on investment
E) Stockholders' equity

F) A) and B)
G) All of the above

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Traditionally, boards try to control CEO performance mainly through


A) salary schedules.
B) bonuses tied to productivity.
C) balanced scorecards.
D) incentive pay.
E) bonuses tied to long-term profit targets.

F) B) and E)
G) B) and D)

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D

Market controls use


A) rules and regulations.
B) economic forces.
C) authority.
D) sales and variable costs levels.
E) norms.

F) None of the above
G) C) and D)

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In ________ control, instead of waiting for results and comparing them with goals, a manager or employees can exert control by limiting activities in advance.


A) feedforward
B) concurrent
C) feedback
D) forward
E) internal

F) C) and E)
G) B) and E)

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The most effective standards are expressed in ________ terms; they are objective more than subjective.


A) quantitative
B) qualitative
C) balanced
D) adequate
E) technical

F) D) and E)
G) A) and E)

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Control and ________ have been called the Siamese twins of management.


A) planning
B) organizing
C) leading
D) directing
E) empowerment

F) A) and C)
G) All of the above

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