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Research design falls into the two broad categories of secondary research and primary research.

A) True
B) False

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When Gap, Inc. was developing the concept for its chain of Old Navy stores, the company gave employees who fit the desired Old Navy customer profile $200 apiece. They set them loose on a shopping spree, and then interviewed them about what they purchased so these products would be on the Old Navy shelves when the stores opened. Gap, Inc. utilized what format of participant sampling?


A) probability sampling
B) systematic sampling
C) stratified sampling
D) nonprobability sampling
E) simple random sampling

F) All of the above
G) A) and D)

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Representativeness is a problem when the researchers cannot be sure the consumer population they are studying even understands the questions.

A) True
B) False

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How does a marketing decision support system (MDSS) differ from a marketing information system (MIS)? Why might a marketer want to use an MDSS in addition to an MIS?

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A marketing decision support system (MDS...

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Nielsen compiles ratings of television shows and then sells the information to other firms. Nielsen conducts ________.


A) custom research
B) case study research
C) syndicated research
D) exploratory research
E) ethnographic research

F) C) and E)
G) A) and B)

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Your text describes the two main primary data collection methods as ________.


A) descriptive and exploratory
B) causal and descriptive
C) survey and observation
D) direct and indirect
E) impersonal and personal

F) None of the above
G) A) and E)

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A syndicated research report is an example of a secondary data source.

A) True
B) False

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Which of the following would marketers most likely learn by "scraping the web"?


A) which trends are emerging and what customers are talking about in real time
B) how consumers connect emotionally to the products they use on a daily basis
C) how consumers engage with different forms of visual marketing
D) what types of and how much media a consumer is exposed to in a given time period
E) who is watching which television shows at what time

F) A) and E)
G) B) and D)

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Researchers design ________ to test predicted relationships among variables in a controlled environment.


A) longitudinal assessments
B) statistical models
C) multidimensional scales
D) experiments
E) perceptual maps

F) A) and E)
G) C) and E)

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Which of the following is the process of physically deconstructing a competitor's product to determine how it is put together?


A) reverse engineering
B) ethnography
C) cross-sectional research
D) predictive engineering
E) sampling

F) C) and D)
G) A) and C)

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Once a company has conducted exploratory research and reviewed the resulting data, its next step is most likely which of the following?


A) conduct descriptive research
B) calculate the representative sample size
C) identify secondary data sources
D) select a primary data collection method
E) conduct qualitative research

F) C) and D)
G) A) and D)

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Explain how the saying "garbage in, garbage out" relates to market research.

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Marketers must have information that is ...

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Descriptive research using a ________ design tracks the responses of the same sample of respondents over time.


A) latitudinal
B) cause-and-effect
C) longitudinal
D) cross-sectional
E) hierarchical

F) B) and E)
G) C) and D)

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Describe the basic market research process.

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The market research process involves sev...

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Barry was sitting on a bench near the center of the shopping mall waiting for his wife to finish her shopping when he was approached by a woman holding a clipboard and a dress shirt. She asked if Barry had the time to answer a few questions about the shirt. After Barry examined the shirt, the woman asked him to assess the quality of the shirt and to state how much he would be willing to pay for the shirt. Barry participated in a(n) ________.


A) focus group
B) observational interview
C) expert panel
D) experimental interview
E) intercept

F) B) and D)
G) All of the above

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Interpreted data is ________.


A) primary data
B) secondary data
C) exploratory research
D) descriptive research
E) information

F) A) and B)
G) B) and E)

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ABC Interior Designs wants to collect research data about which areas of the store attract the most customer attention through video recording devices placed throughout the store. This is an example of mechanical observation.

A) True
B) False

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A catalog retailer specializes in ceramic figures, paintings, books, and other decorative items related to endangered animals. The company is considering donating 10 percent of its net profit to the World Wildlife Foundation (WWF). This idea may attract more customers who like the idea of a portion of their money supporting this charity that works to save species. Provide several examples of primary and secondary data that the retailer can use in its market research investigating the possible benefits of this plan.

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Students' answers to this question will ...

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In general, a research report will NOT include ________.


A) an executive summary of the report that covers the high points of the total report
B) a description of the research methodology
C) a discussion of the results of the study, including tabulations, cross-tabulations, and additional statistical analysis
D) a discussion of limitations of the study
E) a situation analysis

F) A) and D)
G) B) and E)

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Which of the following is a major drawback of probability sampling?


A) It can be time consuming.
B) The sample is proportionate to the population.
C) The most difficult population from which to obtain information is chosen.
D) Everyone has an equal chance of selection.
E) Marketers must rely on the judgment of the researcher in respondent selection.

F) D) and E)
G) B) and D)

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